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Shipping Policy

Certainly! Here's a professional and brand-aligned Shipping Policy for Tōrō, written in a tone that reflects clarity, trust, and Tōrō’s values of autonomy, reliability, and service:

Tōrō Shipping Policy

At Tōrō, we’re committed to getting your order to you quickly, safely, and with the same care we put into crafting our products.

Processing Time

  • All orders are processed within 2–4 business days (excluding weekends and holidays) after receiving your order confirmation.

  • You will receive a notification when your order has shipped, along with tracking details.

Shipping Rates & Delivery Times

  • Shipping costs are calculated at checkout based on your location and the shipping method selected.

  • Standard delivery times:

    • Canada: 3–9 business days

    • USA: 5–12 business days

    • International: 7–21 business days (depending on destination and customs)

Please note: Delivery times are estimates and may be affected by external factors such as carrier delays, weather, or customs processing.

Carriers

We use trusted national and international carriers to ensure your package arrives in excellent condition. Tracking information is always provided.

Order Issues or Delays

If your shipment is delayed or there is an issue with delivery, please contact us at support@torō.co. We’ll help resolve the issue promptly.

Customs, Duties & Taxes

  • Canadian orders: No additional customs or duty fees.

  • U.S. & International orders: Tōrō is not responsible for any customs fees or duties that may be applied during shipment. These are the responsibility of the customer.

Shipping Address Accuracy

Please double-check your shipping address before completing your order. Tōrō is not responsible for orders shipped to incorrect addresses provided at checkout.

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